Policy History

• First version - Approved at EGM of ILFA on 15th January 2022

Policy

1)    It is important that if a member feels dissatisfied with any matter relating to their membership they have the means by which such a grievance can be aired and resolved.

 2)    Nothing in this procedure is intended to prevent a member from informally raising any matter they may wish to mention.  Informal discussion can frequently solve problems without the need for a written record but if a member wishes their grievance to be formally recorded and investigated then their grievance must be submitted in writing.

 3)    If a member feels aggrieved at any grievous matter relating to their membership of the Association (except bullying and personal harassment, for which there is a separate policy and procedure) they should: -

        a)   First raise the matter with the ILFA Committee Chairperson or if the grievance is with the Chairperson raise the matter with the Secretary in writing. 

        b)   From time to time, it may be necessary to appoint an external person to investigate any grievance matter; such an appointment will be deemed a last resort and only used where absolutely necessary. Should it be deemed necessary to engage an external person to investigate a grievance, all such investigations carried out will be in accordance with Association procedures.  The member raising the grievance matter must agree to permit the committee to share any relevant data where it is necessary for the purposes of a grievance hearing.

       c)   Explain fully the nature and extent of the grievance.  If they wish, a fellow member may be present to explain the situation more clearly.

 4)    If the problem has not been resolved within 7 days, the member may agree further time at which the matter will be discussed with a view to resolution. 

 5)    Where the Chairperson, or if the grievance is with the Chairperson, the Secretary feels that the grievance requires formal action they shall invite the complainant to discuss the grievance at a formal grievance meeting. At this meeting the member has the right to be accompanied by another member. During the meeting the member (complainant) will have an opportunity to explain the facts and circumstances of the grievance and present any relevant evidence. They may also propose the solution they believe will remedy the grievance.

 6)    Where a grievance raises concerns as to the actions or behaviour of another member, the Chairperson or if the grievance is with the Chairperson, the Secretary may feel it is necessary to hold a meeting with that member (the respondent). The respondent has the right to be accompanied by another member at the meeting.

 7)     A decision reached at a formal grievance meeting is final.